CONTENTS
- GENERAL WORLD RUGBY MUSEUM AND ALLIANZ STADIUM TOUR TERMS AND CONDITIONS
- GIFT VOUCHER TERMS AND CONDITIONS
- LEGENDS TOUR TERMS AND CONDITIONS
- GROUP BOOKINGS TERMS AND CONDITIONS
- EDUCATION AND TRADE BOOKINGS TERMS AND CONDITIONS
- BIRTHDAY PARTIES TERMS AND CONDITIONS
GENERAL WORLD RUGBY MUSEUM AND ALLIANZ STADIUM TOUR TERMS AND CONDITIONS
1. These Terms and Conditions apply to all admissions to the World Rugby Museum ("the Museum") and all tours of Allianz Stadium ("Stadium Tour"), and all ticket holders shall be deemed to have accepted these Terms and Conditions. These Terms and Conditions are subject to the RFU's Ground Rules, a copy of which is available at https://allianzstadiumtwickenham.com/stadium.
2. All ticket sales are final. In the event of a ticket holder no longer being able to attend, Twickenham Experience Limited ("TEL") will use its reasonable endeavours to move the ticket holder's entry to another date (if such alternative date is available). No refunds or exchanges will be given. In the event of a pre-paid group arriving with fewer people than the number of tickets purchased, no refunds will be given.
3. Ticket holders should arrive no later than 15 minutes prior to their Stadium Tour start time and come to the ticket desk within the England Rugby Store. If a ticket holder has not registered by the start time of the Stadium Tour for which they have registered, TEL may (without compensation or refund) refuse to allow them to join the Stadium Tour. Ticket holders and/or their bags may be searched by a member of staff and TEL reserves the right to refuse admission to the Museum and/or the Stadium Tour if a ticket holder declines to be searched.
4. TEL reserves the right to close the Museum and/or cancel a Stadium Tour where this is reasonably necessary. In such circumstances, notice shall (if reasonably possible) be given to the applicable ticket holders and such ticket holders shall be entitled to either accept admission on an alternative date or to receive a refund. No other compensation shall be payable.
5. TEL cannot guarantee that all advertised elements of the Museum will be accessible at all times and TEL reserves the right to close sections of the Museum without compensation or refund.
6. Allianz Stadium is a working venue and certain parts of the Grounds may be inaccessible to Stadium Tours without notice being given. As such, TEL cannot guarantee that all advertised elements of the Stadium Tour route will be accessible at all times and TEL reserves the right to alter or vary the route of the Stadium Tour at their discretion without compensation or refund.
7. In the event of extreme weather or safety concerns, certain parts of the Grounds may be inaccessible to Stadium Tours without notice being given. As such, TEL cannot guarantee that all advertised elements of the Stadium Tour route will be accessible at all times and TEL reserves the right to alter or vary the route of the Stadium Tour at their discretion without compensation or refund.
8. No ticket to the Museum and/or the Stadium Tour may be sold or transferred by the original purchaser to any third person (or persons) for a price that is greater than the face value of the ticket. Advertising tickets to the Museum and/or the Stadium Tour for sale in any forum including on any on-line auction or other website is also strictly prohibited. Any such re-sale shall render the ticket void. Tickets remain the property of TEL at all times.
9. Any discount or promotion offered is, unless otherwise stated, solely applicable for pre-booked Stadium Tours. All discounts (including the automatically applied family discount) and promotions are run independently and no two or more discounts or promotions can be claimed at any one time. In the case of 2 for 1 discounts or promotions, the cheapest ticket will be free.
10. All ticket holders must, throughout their visit to the Museum and/or the Stadium Tour, and whilst they are on the RFU property, follow all lawful directions of the Tour Guide and any other representatives of TEL, and comply with all applicable laws.
11. If at any time TEL believes that the behaviour of a ticket holder is unacceptable or likely to cause damage or injury to either that individual, any other person or the Museum and/or the Stadium (including but not limited to drunken or unacceptable behaviour, any acts likely to cause damage or injury, threatening, disrespectful or violent behaviour), TEL may ask the ticket holder to leave without compensation or refund. The ticket holder shall also be liable to TEL for all costs, losses and liabilities resulting from that ticket holder's actions.
12. If you are under 16 years old, your parent(s) and/or guardian(s) are jointly responsible with you for your actions, conduct and compliance with these Terms. Children under the age of 16 must be accompanied by an adult.
13. If, in its sole discretion, TEL deems that certain dress is inappropriate to enter part(s) of the Museum and/or the Stadium Tour, TEL will be entitled to refuse admission to ticket holders to such part(s) without refund or compensation.
14. No food, drink or items liable to cause any damage to the Museum and/or the Stadium may be brought into the Museum or on the Stadium Tour. All litter must be discarded appropriately or removed immediately.
15. Ticket holders may take photographs for their own private purposes. However, to protect against damage to the exhibits, flash photography is strictly prohibited in the Museum. The possession or operation of recording or transmission equipment of any kind for any commercial use is prohibited at the Museum and on the Stadium Tours. This includes, without limitation, photography, filming, audio and any other recording or transmission. As a condition of entry to Twickenham Stadium you assign (by way of present assignment of future copyright) the copyright in any photographs or recordings that you make in breach of this prohibition to TEL.
16. TEL shall be entitled to refuse admission or re-admission to, or to eject from the Museum and/or the Stadium, any person who does not comply with these Terms and Conditions.
17. Admission to the World Rugby Museum and Allianz Stadium is at the ticket holder's own risk. TEL cannot accept responsibility for property lost or stolen at Allianz Stadium.
18. TEL will not accept responsibility for your overall enjoyment. Whilst every effort will be made to maximise your pleasure and experience, it is accepted that every person's preference and tastes are unique and it would be impossible to satisfy all of our customers all of the time. However, we recognise that our own success is dependent on word of mouth referral and prioritise customer satisfaction accordingly.
19. The personal data you provide to us will be handled in accordance with the RFU's privacy policy, a copy of which is available at https://www.englandrugby.com/the-rfu/policies/privacy-notice
GIFT VOUCHER TERMS AND CONDITIONS
1. In addition to the General World Rugby Museum and Allianz Stadium Tour Terms and Conditions, these Terms and Conditions apply to all gift vouchers purchased for the Museum and/or Stadium Tours.
2. All gift vouchers must be redeemed online at worldrugbymuseum.com and may only be redeemed for the experience that the voucher states.
3. Gift vouchers purchased via worldrugbymuseum.com are valid for 12 months from the date of purchase, with the exception of Legends Tour vouchers which are valid for 24 months. Date of visit must be before the expiry date of the gift voucher.
4. Gift voucher codes are only redeemable once.
5. All gift vouchers purchased via worldrugbymuseum.com are non-refundable.
6. TEL is not liable for any loss suffered by the voucher holder in the event they are unable to make any of the dates available.
LEGENDS TOUR TERMS AND CONDITIONS
1. In addition to the General World Rugby Museum and Allianz Stadium Tour Terms and Conditions, these Terms and Conditions apply to all tickets and gift vouchers purchased for a tour of Allianz Stadium with a 'Rugby Legend' ("Legends Tour").
2. Legends Tours run on select dates throughout the year. Gift voucher holders must be able to make one of these dates in order to be able to avail of the Legends Tour. TEL is not liable for any loss suffered by gift voucher holders in the event they are unable to make any of the dates available.
3. No specific 'Rugby Legend' or date of the Legends Tour is guaranteed, and the available dates shall be communicated by TEL to gift voucher holders.
GROUP BOOKINGS TERMS AND CONDITIONS
1. In addition to the General World Rugby Museum and Allianz Stadium Tour Terms and Conditions, these Terms and Conditions apply to all group bookings for the Museum and/or the Stadium Tour.
2. If a booking is cancelled by the customer less than 30 days before the visit, and no suitable alternative date is available, then a 50% refund will be given.
3. If a booking is cancelled by the customer less than 7 days before the visit, and no suitable alternative date is available, then no refund will be given.
EDUCATION AND TRADE BOOKINGS TERMS AND CONDITIONS
1. In addition to the General World Rugby Museum and Allianz Stadium Tour Terms and Conditions, these Terms and Conditions apply to Education and Trade bookings for the Museum and/or the Stadium Tour.
2. If a booking is cancelled by the customer less than 30 days before the visit, and no suitable alternative date is available, then a 50% refund will be given.
3. If a booking is cancelled by the customer less than 7 days before the visit, and no suitable alternative date is available, then no refund will be given.
4. In the unlikely event of staff shortages, the Museum reserves the right to cancel workshops and seminars at short notice, without compensation.
5. For Tour & Training Package bookings, should Lions Sports Academy cancel the Training element of the package due to extreme weather conditions, a refund for the difference in ticket price between a standard education rate visit and the Tours & Training Package will be refunded to the customer.
6. When accepting these Terms and Conditions, you are also accepting the risk assessment and supervision form as outlined at: https://assets.allianzstadiumtwickenham.com/pdfs/original/20925-wrm-st-group-visit-agreement-risk-assessment.pdf
BIRTHDAY PARTIES TERMS AND CONDITIONS
1. In addition to the General World Rugby Museum and Allianz Stadium Tour Terms and Conditions, these Terms and Conditions apply to Birthday Parties at the World Rugby Museum.
2. Minimum 2 adults per small party and minimum 3 adults per large party. Children must be supervised at all times.
3. Food can only be consumed within the party room and not in the Museum or on the Stadium Tour. Failure to comply could result in additional cleaning charges.
4. Sharp knifes are not permitted.
5. Party entertainers of any kind are not permitted.
6. The person who makes the booking is responsible for equipment, room and Museum condition during the period of the party. If equipment is lost/damaged or damage occurs to the room/Museum during the course of the party, the person who has made the booking will be liable for the cost of repair or replacement.
7. If the party space is not left in a reasonable state after the visit, additional cleaning charges may apply. Please check with Museum staff coordinating the party if in doubt.
8. To secure booking a £150 non-refundable deposit or full up-front non-refundable payment must be made.
9. Full payment for your party will be required no less than 10 days prior to the start of your party. Failure to pay the full balance may result in the cancellation of your party.
10. Museum management reserve the right to terminate a booking/party without prior warning if deemed necessary. A refund will be issued in this case.
11. Safe pick-up of guests is the sole responsibility of party hosts and not any World Rugby Museum or England Rugby Store staff.
Birthday Parties Practical Information
- Party room available to hosts 15 minutes prior to start of party for set-up and 15 minutes after for clean-up.
- Tables, tablecloths and chairs will be supplied by the Museum. Food, beverages, paper plates, cups, serviettes, candles and any additional items must be brought with you on the day. Sharp knives are not permitted. No decorations may be affixed to the walls.
- There are no facilities to heat or refrigerate food, so please keep this in mind when catering for your party.
- There are no facilities to play music in the Museum or party room. A projector will show a personalised birthday message in the party room.
- Drop-off of guests is via the England Rugby Store. Guests will be directed from there by staff.
- At the end of party, one adult party host must accompany all children to the England Rugby Store, where they can be picked-up by their parent/guardians.
